A Statement on COVID-19

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VI NEWS NOW ISSUE #3 - RESIDENT UPDATE

 THE CORPORATE RESIDENT CARE TEAM CELEBRATES Vi'S "SUPERHEROES IN SCRUBS"

 

Wednesday, May 6, marks the beginning of National Nurses Week 2020. During this week, we celebrate all Vi care staff, including nurses, nurse aides, and wellness and resident services staff. During these challenging times, now perhaps more than ever, we recognize the Vi care staff in its entirety as our Superheroes in Scrubs.

The qualities that describe a superhero include being courageous, embodying a great sense of responsibility and having a fighting spirit. In the midst of the global pandemic, each of these qualities, and more, represents the willingness of each staff member to go above and beyond regular duties in providing excellent care and services to the population that needs it most. As Vi Superheroes, each care team member has navigated the challenges and uncertainty of this unprecedented public health crisis in order to keep residents, family members and fellow co-workers safe.

As the Corporate Resident Care team, we want to thank you for your true commitment to our core values of Respect, Integrity, Compassion and Excellence. We celebrate you, our Vi Superheroes, today and always as critical team members in the care and services provided to Vi residents. We appreciate your dedication, determination and generosity. Thank you for all you do!

Sincerely,
Your Corporate Resident Care Team (Bridget, Riikka, Carol, Karen and Lori)

Video: Enjoy this video tribute to our very own Superheroes in Scrubs.

 

IN TRYING TIMES, CONCIERGE TEAMS MEAN A LOT TO VI RESIDENTS — AND VICE VERSA

 

Enter the lobby of a Vi property, and you may notice the thoughtful décor or the many amenities, but it is the smiling faces you’re first welcomed by that, for many, make Vi feel like home. “The Concierge team has a real and meaningful rapport with our residents,” says Mariana Vandivier, LCSW, Director of Resident Services at Vi at Bentley Village. “With stay-at-home orders in effect, we are unable to physically see our residents each day, so we are looking to provide those same conventional services as before but in a less conventional manner.”

For Vi at The Glen, that includes delivering mail, packages and medications to villas and apartments so residents can remain in their homes. “Our residents are very grateful. They often express how much they appreciate what we’re doing and that they can’t wait to see us again,” says Viveca Hernandez, Lead Concierge for Vi at The Glen. “Hearing that certainly puts a smile on our faces and motivates us to stay strong to get through this trying time.”

At Vi at Bentley Village, the Concierge team is also taking steps to bring external services into the community, and then some. Mariana explained, “We’re assisting with traditional services, such as FedEx, UPS and postage services, but our Concierge team is also conducting weekly check-in calls, which provide a familiar voice on the other end to lend support. When the Concierge team is on the phone, I hear them laughing with residents, keeping up their same inside jokes. It’s great to know that our residents are in high spirits. What residents may not realize, however, is that hearing their voices helps keep us energized and optimistic as well.”

Each Concierge team across all 10 Vi properties is working hard to ensure that it can continue, from a distance, to provide meaningful assistance to all our Vi residents. And when the day comes that we can safely reopen the Vi communal spaces, Concierge team members will be waiting for us in the lobby, wearing a smile.

 

VI CARE LEADER A RECIPIENT OF MCKNIGHT'S WOMEN OF DISTINCTION AWARD

 

Vi at Lakeside Village Resident Care Staff Development Manager Ahkira McPhearson has been named a Rising Star in the McKnight’s Women of Distinction awards, a joint program of McKnight’s Long-Term Care News and McKnight’s Senior Living.

Ahkira joined Vi 15 years ago as a server while she was in high school. She progressed in her career, obtaining her CNA certification and later becoming an LPN and then RN, eventually becoming the leader for resident staff development at her community. In 2020, she achieved a new career milestone—presenting at a national conference and representing Vi.

“Vi at Lakeside Village is lucky to have Ahkira McPhearson on our team,” says Vi at Lakeside Village Executive Director Carrie Schroder. “She truly is a rising star with her constant positive attitude, her spirit of giving and her desire to help everyone around her succeed. Ahkira is humble and kind, and this award is well-deserved.”

The program, in its second year, recognizes women who have made significant contributions to the senior living and skilled nursing professions or who have demonstrated exceptional commitment to the fields. Rising Stars are women who are younger than 40 or have fewer than 15 years in the industry. “To say the least, this is a well-deserved honor,” said McKnight’s editorial director, John O’Connor.

Nominations were judged by an external panel of industry experts. All winners will be honored later this year at an awards gala.

 

LIVING WELL: MANAGING STRESS

 

A Stress in America™ survey conducted by the American Psychology Association found that:

Nearly three-quarters of adults (74 percent) say they have experienced at least one symptom of stress in the past month.

According to LifeBalance, stress is a natural response to challenging or unexpected situations. It exists for a good reason. When it is acute and short-lived, stress primes the body and brain for improved performance in emergency situations. However, if stress becomes prolonged or chronic, it may alter important brain activity. Too much stress may adversely affect our thinking, health, well-being and productivity.

Keep an eye on your stress. How are you feeling? Are you more irritable or annoyed than usual? Overreacting to things at work? Not sleeping as well as usual? Stress alters our brain circuitry. The presence of stress hormones may impair the function of the prefrontal cortex, the part of our brain that is associated with higher-level thinking.

Take steps to manage stress. When it is chronic or prolonged, stress can be damaging to our health and well-being. Chronic or “toxic” stress can have long-term effects on the brain. It can damage our sociability, making us want to avoid interacting with other people. It can kill brain cells and shrink the prefrontal cortex, harming our ability to learn and remember. It can also create a vicious cycle, making us more receptive to future stress and predisposing us to be in a constant fight-or-flight mode.

Take steps to manage stress. When it is chronic or prolonged, stress can be damaging to our health and well-being. Chronic or “toxic” stress can have long-term effects on the brain. It can damage our sociability, making us want to avoid interacting with other people. It can kill brain cells and shrink the prefrontal cortex, harming our ability to learn and remember. It can also create a vicious cycle, making us more receptive to future stress and predisposing us to be in a constant fight-or-flight mode.


Resources to Help You and Your Family During the Pandemic

Video: Emotional Well-Being During COVID-19

Article: "How to Manage Anxiety During Coronavirus Outbreak"

 

RESIDENTS’ COMPLIMENTS AND ENCOURAGING SUPPORT

 

Since the onset of the pandemic, there has been an outpouring of appreciation for the tireless support Vi’s employees have provided our residents. We are grateful for the hundreds of compliments and gestures of kindness from our residents. We are honored to share some excerpts from the many kind words of appreciation from Vi’s residents.

Positive Attitude, Cheering and Waving Goes a Long Way
“Stephanie and her team have gone over the top to take care of us. She should go to Washington and help them. Stephanie sends us updates of what is going on and always with a positive attitude and encouragement of caring. Chef Gonzalo and Angie send us delicious food and little goodies. Our Passover was so appreciated and appropriate, as was Easter. Mellany Hanson and her team put fun things as puzzles in our dinner bags, and we go out to our balconies five days a week for a little fun of cheering and waving. Carly sends us updates and is always there if we have a problem. Wellness is there for us if we need them. I know I am in the best place instead of being by myself at home. I tell my children this is a gift I gave them by moving to the Vi.”

“To all the hardworking Vi staff—a big thank you to the dining staff for the wonderful food, and a special thank you to the people who deliver the food multiple times a day. Virginia has done an excellent job keeping all surfaces clean and disinfected in my home. She continues to keep my home spotless. Thank you to the front desk team and the security team for controlling access to the Vi so we can stay healthy. These teams always provide helpful service!”


Meals Prepared with Pride and Love
“Chef Dean and sous-chefs Ignacio and Cesar are planning and creating the most delicious meals. Each day when I read the menu, I am impressed with the choices we are given. When my dinner arrives, I find the items beautifully served. I can tell they are prepared with pride and love. It must be difficult under the present restrictions. I look forward to dinnertime. I appreciate all they do, as well as all the staff that do the prep, cleanup and delivery. A very big THANK YOU!”

Bravo, Wonder Workers
“All the residents are SO grateful to the Vi staff and management. They continue to make our lives easier. Wish we could somehow whistle and applaud them the way they do it at 7 PM in New York City! Lacking that ability, we just say THANK YOU and BRAVO!”

 

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