Employee Vaccine Mandate & More: The Latest on COVID-19 from Vi
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Meet Our Staff
Our residents love living here because our employees love working here. Get to know the team that makes Vi at Bentley Village a great place to live.
Vi at Bentley Village Executive Director Penny Smith
Penny Smith Executive Director
As executive director, Penny oversees every aspect of the community, including quality of service, amenities, care and programming for each and every Vi at Bentley Village resident. Penny has worked at Vi for more than 20 years. Her compassion and commitment to the residents and staff at Vi at Bentley Village shines through her enthusiasm, support and focus on relationship building.

In 2019, Penny was honored with the Argentum Senior Living Community Leadership Award. 
Vi at Bentley Village Sales Director Jeremy Hinds
Jeremy Hinds Sales Director
Jeremy leads all of sales efforts for Vi at Bentley Village. He manages the community’s sales team and represents Vi to the larger Naples and Bonita Springs communities. He has more than 20 years of hospitality sales and marketing experience, and served as the Market Director of Group Sales for The Ritz-Carlton Resorts of Naples for more than a decade. In addition, he is nationally certified as a hospitality sales executive/professional (CHSE/CHSP). Jeremy joined Vi at Bentley Village in 2020.
Vi at Bentley Village Care Center Administrator Michele Bain
Michele Bain Care Center Administrator
Michele oversees each care center department — from dining service to nursing care — and provides a quality experience to Vi at Bentley Village residents. She has a background in senior living, working as an administrator for skilled nursing facilities in Florida for nearly 20 years. She holds a Master of Social Work degree and a Bachelor of Arts degree in psychology, both from West Virginia University. She also holds licensures as a nursing home administrator and a social worker and is certified as an assisted living CORE training Program administrator. Michele joined Vi in 2020.
Vi at Bentley Village Community Relations Manager Pam Fultz
Pam Fultz, APR Community Relations Manager
Pam works to generate awareness of Vi at Bentley Village and build relationships in the local community. She conducts media relations, coordinates sponsorships, manages outreach and plans sales events. Pam has been with Vi since 2014 and has earned her accreditation in public relations. Pam has more than 20 years of experience in public relations and news broadcasting.
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Vi at Bentley Village Director of Nursing Jessica Medlin
Jessica Medlin, RN Director of Nursing
Jessica helps to manage the quality of care and services provided to residents of Vi at Bentley Village’s care center, which includes assisted living, memory support and skilled nursing accommodations. She also oversees the care center nursing staff and works directly with the care center administrator to provide care for each resident. She has more than 15 years in the Long Term and Skilled Nursing Care field. Jessica joined Vi in 2016.
Vi at Bentley Director of Resident Services Mariana Vandivier
Mariana Vandivier, LCSW Director of Resident Services
Mariana assists independent living residents and their family members should they need support during a change in a resident's overall health. She works to ensure residents receive the appropriate level of care and service while in independent living, and oversees their wellness amenities. Additionally, Mariana oversees campus Security First Responder Program, manages our Concierge Services, Valet and Guest Lodge operations. Mariana is a graduate of Florida Gulf Coast University, having earned her master’s degree in clinical social work, and is licensed in the state of Florida as a mental health professional. Mariana brings over 15 years of hospitality experience to her role. She joined Vi at Bentley Village in 2015.
Vi at Bentley Village Lifestyle Director Al Smith
Al Spencer Lifestyle Director
Angelique “Al” is at the center of everything social at Vi at Bentley Village. She creates, finds, and arranges outings and events for residents like educational lectures, travel clubs, fitness classes, day trips to unique places in Florida, and much more. Al also helps manage the numerous resident-led clubs and events that keep Vi at Bentley Village members engaged and active. She has over 20 years of experience working in senior services, housing, and program development. Al joined Vi in 2016.
Vi at Bentley Village Director of HR Tim Dahlby
Tim Dahlby Director of Human Resources
Tim works to enhance both resident and employee satisfaction through oversight and management of human resources at Bentley Village. Prior to coming to Vi, Tim worked in Human Resources for Rolls-Royce Power Systems-MTU and has spent 12 years as an HR Director for a Senior Living management company based in Minnesota. Tim joined Vi in 2021.
Vi at Bentley Village Director of Home Health AJ Canfield
A.J. Canfield Director of Home Health
A.J. oversees all operations of the home care agency and wellness center, including clinical and administrative functions. He works with Vi at Bentley Village’s team of nurses, caregivers, and support staff to provide residents with exceptional care and anticipatory services. A.J. has more than 15 years of experience in business operations and development. A.J. joined Vi in 2017.
Vi at Bentley Village Director of Assisted Living Laura Cruz
Laura Kendrick Director of Assisted Living
Laura is responsible for overseeing assisted living at Vi at Bentley Village. She manages a team of nurses, caregivers and staff to provide care for each resident. Laura started her career in senior living as a front desk receptionist for a Nursing Home in Winter Park, Florida over a decade ago. She is a Licensed Nursing Home Administrator with a master’s degree in Health Services Administration and more than 8 years’ experience working in luxury Continuing Care Retirement Communities in Naples, Florida. Laura joined Vi in 2017. 
Vi at Bentley Village Executive Chef Joel Hetrick
Joel Hetrick, CDM, CFPP Executive Chef
Executive Chef Joel Hetrick oversees the culinary program for Vi at Bentley Village, including menu creation and food preparation. Chef Hetrick is a graduate of Kendall College School of Culinary Arts (Chicago) and the prestigious Culinary Enrichment & Innovation Program at the Culinary Institute of America (New York). He previously worked at Vi at The Glen in Glenview, Illinois, and has been part of the Vi family since 2003. Chef Hetrick started at Vi at Bentley Village as Executive Sous Chef in 2014 and began his role as Executive Chef in 2020.
3Vi at Bentley Village Director of Food and Bev Shep Drinkwater
Shep Drinkwater, CEC, CDM Director of Food and Beverage
Shep creates an exceptional dining experience for our residents, providing personalized service from table reservations and plate settings to purveyor selection and vendor coordination. Shep is a graduate of the Culinary Institute of America and is certified as an executive chef (CEC), dietary manager (CDM), and food protection professional (CFPP). He has been a part of the Hyatt family for 30 years, previously working as executive chef at Vi at Bentley Village and at Vi at The Glen, in Glenview, Illinois. Shep first started with Vi in 1990 and began his role as Director of Food and Beverage at Vi at Bentley Village in 2020.
Vi at Bentley Village Director of Housekeeping JanetCarstens.
Janet Carstens, CHHE, CMIP Director of Housekeeping
Janet oversees the housekeeping function for the community, with a focus on providing a comfortable living environment for every resident. She has 15 years of experience working in senior living and is a Certified Hospitality Housekeeping Executive and Certified Master of Infection Prevention. Janet began her role as Director of Housekeeping in 2021.
Vi at Bentley Village Director of Engineering David Chidboy
David Chidboy, CEOE Director of Engineering
David is responsible for maintenance of the community’s physical plant and the numerous buildings at Vi at Bentley Village. He comes to us from TidePointe, a Vi community, on Hilton Head Island, S.C., where he worked for 13 years. Prior to that position, David was the director of engineering at Vi at Lakeside Village in Lantana, Florida, from 1999 to 2006. David began his role as Director of Engineering at Vi at Bentley Village in 2019.
Vi at Bentley Village Director of Accounting Brian Sullivan
Brian Sullivan, CPA Director of Accounting
Brian is responsible for all accounting operations for Vi at Bentley Village. He is a certified public accountant (CPA) and has more than 35 years of public and private accounting experience. Brian joined Vi in 2010.