Vi’s Heart of Vi Award Winners

Vi’s Service Recognition Program has been engaging employees and residents in recognizing exceptional performance. The recognition pillars of customer service, quality and efficiency, teamwork and leadership exemplify Vi’s core values of respect, integrity, compassion and excellence. Over the last year, we have received hundreds of nominations from employees and residents alike.

David Mahon, Staffing Coordinator

David has been a member of the Vi at Highlands Ranch family for over seven years. Throughout the COVID-19 pandemic, he has taken on a multitude of challenges with a positive, “roll up our sleeves” attitude. David worked tirelessly to identify team members who could fill in the schedule gaps due to open positions and/or COVID. He was able to obtain PRN staff members to pick up full-time hours. David also collaborated with staffing agencies to obtain extra health care workers to provide relief. Once the plastic sheeting started to go up for the Highlands Ranch COVID-19 unit, David jumped right in by contacting vendors to procure the necessary supplies and PPE for the unit, including a medication cart, suction machines and oxygen concentrators. He also maintained inventory of PPE and medical supplies. David works collaboratively across all departments and has helped maintain a sense of calm by providing reassurance and a listening ear for the residents and his colleagues.

Mike Swartz, Lead Valet

Mike joined the Vi at Highlands Ranch team in 2019. During his time as a lead valet, he has provided outstanding leadership and customer service. Mike is great ambassador of Vi’s core values. During the COVID-19 pandemic, Mike went above and beyond his day-to-day responsibilities to assist with resident car drop-off and pick-up, package delivery, mail service, delivering meals and writing/performing songs for residents. He always has a smile on his face, a cheerful attitude and a kind word for everyone. Mike has been a beacon of positivity and light during dark times. His “can-do” attitude is infectious, and one cannot help but try harder to be their best self after an encounter with Mike.